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Privacy Policy

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

Dear Heartland Blood Centers’ Donor,

In our continuing efforts to meet and exceed your customer service expectations, Heartland Blood Centers takes your right to privacy very seriously. Recently, the Department of Health and Human Services Office of Civil Rights passed the final rule for HIPAA, or the Health Information and Accountability Act. The intention of HIPAA legislation is to protect each and every citizen’s right to privacy, specifically related to protected health information. And although Heartland Blood Centers does not render health care, we do collect, record and at times report, protected health information.

You, our faithful donor, can expect that the following safeguards are in place to protect your right to privacy:
  1. All Heartland Blood Centers’ staff members have been educated in the provision of respectful, privacy protective service.
  2. You will be screened in a manner that protects your right to privacy.
  3. Your Donation Record (DR) will be handled only by staff members who have a “need to know” the information therein contained.
  4. Your personal information such as name, address, birth date, social security number and telephone number will not be distributed for marketing purposes outside of Heartland Blood Centers’ donor recruitment activities.
  5. Information related to blood test results or blood typing, may be obtained by the individual donor or designee upon Heartland Blood Centers’ confirmation and receipt of donor authorization. The exceptions to this are those blood test results that require mandatory reporting to county, state or federal authorities.
  6. Patient testing reports will be transmitted by fax, courier or electronically to hospitals and physicians in keeping with this privacy rule, as part of the continuity of patient care.
  7. You have a right to restrict the disclosure of your protected health information.
  8. You have a right to amend your protected health information.
  9. You have a right to receive an accounting of any disclosures of your protected health information.
  10. You have a right to question and/or make complaint about our privacy practices. Please contact Dale Laning, Donor Advocate, at 630-301-6163. If you still feel your question or complaint has not been thoroughly addressed, please contact:

Office for Civil Rights
U.S. Department of Health and Human Services
200 Independence Avenue, S.W.
Room 509F, HHH Building
Washington, D.C.20201

OCR Hotlines-Voice: 1-800-368-1019

Please send e-mail to:
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